Wine Tours Terms & Conditions
Find Out What You Need to Know Before Booking A Tour
Before We Start...
Thank you for joining NapSac Wine Tours for your exclusive, personalized tour of California’s wine country!
Please read these Terms and Conditions as your participation implies you agree to the following:
- NapSac Wine Tours are not responsible for your health, welfare or safety any time that you are outside of the tour vehicle. Please remain alert and aware of any potential hazards out in the vineyards and wineries.
- We reserve the right to cancel or terminate a tour at any time for any reason at our own discretion. If the tour is terminated at any point then we reserve the right to not issue any refunds.
- NapSac Wine Tours will organize your travel time to try and co-inside with you flight departures or an events you will be attending afterward. However, we accept no financial or legal responsability for missed departures or late arrivals to events for any reasons out of our control. This includes but is not limited to traffic, breakdown, flat tires, weather, accidents or acts of god.
- We cannot guarantee the availability of any one specific driver. Although you may have booked a tour with one driver in mind or specifically requested, we reserve the right to change your tour driver based on our personal and scheduling needs.
- NapSac Wine Tours is a concierge service that is responsible for booking your tour arrangements and wine tasting reservations. Our transportation service is a complimentary addition to the tour to make sure you can attend the wine tastings we have booked on your behalf. We are not a transportation company and we do not charge by the mile or by the hour or use the same set route.
- We can not be held responsible for your activity after the completion of the tour. Please do not drink and drive and do not consume more than your personal limit.
- Please note that any spillage, excessive mess or vomiting in the tour van can lead to cleaning charges. We reserve the right to bill customers for any detailing charges that become necessary AND vehicle rental fees if necessary that result from customer spillage and/or vomiting or any other impact that renders a tour vehicle inoperable.
- If you need to cancel your tour for any reason, we will be happy to provide a 50% refund if the cancellation is made within 3 weeks (21 days) of your tour date. No refunds will be issued after that. Any tour that has been booked can be moved to a different day for a $100 rebooking fee. We would ask you to do this as soon as possible and we will work to move it to another day providing the requested date is available.
- Lunch is not provided by NapSac Wine Tours during your trip. We will build a timed stop into the days plans for you to enjoy some lunch at a destination of our choosing. You release NapSac Wine Tours from any liability regarding the consumption of food and snacks during the tour. The customer is solely responsible for accommodating any allergies. Please assume that all food prepared in a lunch stop venue also prepares wheat, gluten, nuts, cheese, dairy, eggs, soy, shellfish, and other potential allergens. Cross contamination with any of these substances is possible. If the customer has any known allergies to these items, they should make their own arrangements for food during the tour.
- Please pace yourself, stay hydrated, stay fed, wear sturdy shoes, and most of all – have fun!