Wine Tours Terms & Conditions
Find Out What You Need to Know Before Booking A Tour
Before We Start...
Thank you for booking NapSac Wine Tours for your exclusive, personalized tour of the Napa Valley wine country!
Please read these Terms and Conditions as your participation implies you agree to the following:
- NapSac Wine Tours are not responsible for your health, welfare or safety any time you are outside of the tour vehicle. Please remain alert and aware of any potential hazards out in the vineyards and wineries.
- We reserve the right to cancel or terminate a tour at any time for any reason at our own discretion. If the tour is terminated at any point then we reserve the right to not issue any refunds.
- NapSac Wine Tours will organize your travel time to try and co-inside with you flight departures or an events you will be attending afterward. However, we accept no financial or legal responsability for missed departures or late arrivals to events for any reasons out of our control. This includes but is not limited to traffic, breakdown, flat tires, weather, accidents or acts of god.
- We cannot guarantee the availability of any one specific driver. Although you may have booked a tour with one driver in mind or specifically requested, we reserve the right to change your tour driver based on our personal and scheduling needs.
- We can not be held responsible for your activity after the completion of the tour. Please do not drink and drive and do not consume more than your personal limit.
- Please note that any spillage, excessive mess or vomiting in the tour van can lead to cleaning charges. We reserve the right to bill customers for any detailing charges that become necessary AND vehicle rental fees if necessary that result from customer spillage and/or vomiting or any other impact that renders a tour vehicle inoperable.
- If you need to cancel your tour for any reason, please give us a minimum of 72 hours notice prior to the start time and date of your tour. With sufficient notice, your tour fees will be refunded to you minus a $100 booking fee. If you cancel for any reason inside the 72 hour window, the cancellation fee becomes $300.
- Lunch is provided as a courtesy unless otherwise specified, and not in the context of a professional dining service. You release NapSac Wine Tours from any liability regarding the consumption of food and snacks during the tour. The customer is solely responsible for accommodating any allergies. ALL of our tour snacks and foods are prepared in an environment that also prepares wheat, gluten, nuts, cheese, dairy, eggs, soy, shellfish, and other potential allergens. Cross contamination with any of these substances is possible. If the customer has any known allergies to these items, they should make their own arrangements for food during the tour and NOT participate in the provided food and snacks.
- Please pace yourself, stay hydrated, stay fed, wear sturdy shoes, and most of all – have fun!