All About Your Info

Introduction

Welcome to NapSac Wine Tours ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website or interact with our services. By using our website or services, you agree to this Privacy Policy.

Information We Collect

A. Information You Provide Directly

We collect information that you provide voluntarily, such as when you:

• Submit a contact form on our website (name, email, phone number, and message).
• Make a booking through our third-party partner FareHarbor, which securely handles payments and reservation details on our behalf.

B. Information Collected Automatically

We use analytics and marketing tools that automatically collect limited information about your device and browsing activity, including:

• Google Analytics and Meta (Facebook) Pixel to help us understand website performance and advertising effectiveness.
• These tools may collect data such as IP address, browser type, pages visited, and session duration through cookies or similar technologies.

You can manage or disable cookies through your browser settings.

How We Use Your Information

We use your information to:

• Respond to inquiries and provide customer support.
• Process and confirm bookings through FareHarbor.
• Improve our website, marketing, and services.
• Analyze how visitors interact with our site for performance optimization.

We do not sell or rent personal information to third parties.

How We Share Information

We may share data with trusted third parties only when necessary to operate our business:

• FareHarbor, which manages bookings and payment processing.
• Service providers (such as Google and Meta) for analytics and marketing.
• Legal authorities, if required by law or to protect our rights and users' safety.

All third-party partners are required to protect your information and use it solely for legitimate business purposes.

Cookies and Tracking Technologies

Our website uses cookies to improve your experience and collect anonymous analytical data. We use:

• Google Analytics cookies — for traffic insights.
• Meta (Facebook) Pixel — for ad measurement and retargeting.

You can opt out of Google Analytics tracking by visiting tools.google.com/dlpage/gaoptout. You can control cookies through your browser settings or decline them via the banner on our site (if displayed).

Global Visitors and Legal Basis

We are based in the United States and our website is primarily intended for U.S. users. However, we welcome visitors from around the world. While we do not actively target residents of the European Union or other specific regions, we handle all personal information in accordance with generally accepted privacy principles.

If you are located in a region governed by data protection laws (such as the GDPR or UK Data Protection Act), we will honor your applicable rights, including access, correction, or deletion requests.

Data Retention

We retain personal data only as long as necessary to:

• Respond to inquiries and complete bookings.
• Comply with legal or tax obligations.
• Improve our services.

After that, data is deleted or anonymized.

Your Rights

Depending on your location, you may have the right to:

• Request access to or deletion of your personal data.
• Correct inaccurate information.
• Withdraw consent for marketing or analytics.
• Opt out of cookies or targeted ads.

To make a privacy request, contact us at [email protected]

Data Security

We use SSL encryption and follow industry standards to protect your information. All payments are processed through FareHarbor, which complies with PCI DSS security standards.

Third-Party Links

Our website may contain links to third-party services such as FareHarbor. We are not responsible for their privacy practices — please review their privacy policies before providing personal data.

Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a revised "Last Updated" date.

Contact Us

For privacy inquiries or data requests, get in touch.